Last updated: April 2026
1. Who We Are Austrā Systems is operated by Yuvraj Kalia, based in Adelaide, South Australia, Australia. This privacy policy explains how we collect, use, store and protect your personal information when you visit austrasystems.com or engage with our services. We are committed to handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What Information We Collect When you use our website or contact us, we may collect the following personal information:Your full name and business nameYour email address and phone numberInformation about your business, industry and marketing goals submitted via our contact formTechnical data including your IP address, browser type, device type and pages visited on our siteHow you found out about Austrā SystemsWe only collect information that is necessary to respond to your enquiry or deliver our services.
3. How We Use Your Information We use your personal information to respond to your enquiry or service request, deliver and manage the services you have engaged us for, send you relevant updates or information about Austrā Systems where you have given consent, improve our website and the quality of our services, and meet our legal and regulatory obligations.We do not use your information for any purpose beyond what is listed here without your explicit consent.
4. Legal Basis for Processing We collect and process your personal information on the following grounds: with your consent where applicable, to fulfil a contract or take pre-contractual steps at your request, and where it is necessary for our legitimate interests in operating and developing a professional services business, provided those interests are not overridden by your rights.
5. Disclosure of Your Information Austrā Systems does not sell, rent or trade your personal information to any third party. We may share your information with trusted third party tools and platforms used to operate our business — such as email platforms, CRM software and analytics tools — all of which are bound by their own privacy policies and handle data securely. We will only disclose your information where required or authorised by Australian law.
6. Data Storage & Security Your personal information is stored securely. We take reasonable technical and organisational measures to protect your data from unauthorised access, loss, misuse or disclosure. However no method of data transmission or storage over the internet is entirely secure and we cannot guarantee absolute security.
7. Data Retention We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by Australian law. Enquiry data is generally retained for up to 2 years. Client data is retained for up to 7 years in line with Australian tax and business record requirements.
8. Your Rights Under the Australian Privacy Act 1988 you have the right to request access to the personal information we hold about you, request correction of any inaccurate or outdated information, make a complaint if you believe we have mishandled your personal information, and opt out of receiving marketing communications from us at any time.To exercise any of these rights, contact us at team@austrasystems.com. We will respond within 30 days.
9. Cookies Our website may use cookies and similar tracking technologies to improve your browsing experience and analyse how visitors use our site. You can control or disable cookies through your browser settings at any time. By continuing to use our site you consent to our use of cookies in line with this policy.
10. Third Party Links Our website may contain links to third party websites. Austrā Systems is not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third party sites you visit independently.
11. Complaints If you believe we have not handled your personal information in accordance with the Australian Privacy Principles, you can contact us directly at team@austrasystems.com. We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
12. Changes to This Policy We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised date. We encourage you to review this policy periodically.
13. Contact For any privacy-related questions or requests, please contact us at team@austrasystems.com.
